Frequently Asked Questions:
Q: How long does it take from the time I order to having my order shipped?
A: This depends on order volume which changes depending on the time of year. December, January, February, and March are the months that the order volume is at its peak so allow additional time for production. We always place a good estimate when checking out.
Q: How do you ship the plaque(s)?
A: Plaque orders are shipped either via USPS or UPS Ground.
Q: Can I order plaques and just cancel the ones that Scout(s) don't complete all of the requirements?
A: Please don't place your order until you know the Scouts will earn the award. We do not cancel and refund after any custom work has been started. We are happy to cancel before work is started on custom awards.
Q: There is a spelling error or wrong date. What do I do next?
A: Look at your original order. If YOU entered something wrong, just reorder that award and we will make the new award just as quickly as we can. If WE made the error, please let us know via our Contact Us page so we can make a corrected award and ship it to you as quickly as we can.
Q: Are there loops included to hang an arrow on the plaque?
A: Yes, two leather loops are attached to the bottom to hang an arrow on. We sell arrow kits as well.